Overview
Support Board is a powerful solution to communicate with your users. Complete tickets system, chat, dedicated membership system and much more. No coding skills required! Support desk and chat plugin for WordPress. A complete solution to provide support to your audience. The first WordPress plugin with a complete botintegration powered by API.AI by Google. The cheapest and best Slack integration.
Features list
- Support and chat features
- Slack chat full synchronization – Send and receive user messages directly from Slack.
- Work immediately – Immediate installation and usage by just insert the shortcode.
- Rich messages – Dialogflow bot rich messages sending.
- Bot – Integrate a multilangual bot powered by API.AI.
- Email notifications – Notify users and agents by email when a reply is received.
- Tickets system – Fast, powerful and user friendly tickets system.
- 100% responsive – Fully esponsive for smartphones and tables.
- Agents and users – Add and edit users and agents on the admin side.
- WordPress users – Login and membership can be also the original WordPress users system.
- Multilingual – Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
- Support desk only features
- Indipendent users system – Dedicated and indipendent users system disconnected from WordPress users.
- Login and registration forms – Custom registration form with four optianal fields. User can login with username or email.
- Scroll box – Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
- Layouts – You can choose if show the profile image or not on both registration and conversation.
- Chat only features
- Unified administration – Manage both support and the chat conversations and tickets in one place.
- Chat header styles – Customize the design of your chat by adding a background image and a brand logo image
- Sounds – Play a sound when the user receive a new message.
- Members and guest users – Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
- Welcome message – Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
- Follow up message -The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
- Other features
- Top performance37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
- Regular updates Like for all our products we guarantee constant updates and bugs fix.
- Developers API Simple to use but powerful api are available for Javascript and PHP.
- Colors Change the chat colors.
- Images Change chat icon.
What's included
- The full pluginEvery file from the developer's release, in one zip.
- Unlimited sitesInstall it on your own and your clients' sites.
- GPL licensedFree to use, study and modify.
- No paymentFree to download, no card needed.
How to install
- 1Download the zip file from this page.
- 2In WordPress, go to Plugins → Add New → Upload Plugin.
- 3Choose the zip, click Install Now, then Activate.
Questions
Is this the developer's own release?
Yes. It is the release published by the original developer, redistributed under the GNU General Public License. The GPL allows anyone to share and resell the code.
Do I get a license key or automatic updates?
No. License keys, one-click updates and support come from the developer's own paid plans. To update, download the newer version here when it is listed and install it over the old one.
Can I use it on more than one site?
Yes. The GPL puts no limit on the number of sites, including client sites.
Why is it free?
During our launch every download that is available on GPL Store is free. Nothing is charged and no card is asked for.
